Membership Services

2010 highlights

  • Members and pensioners gave OPTrust high marks for providing excellent service and communications
  • OPTrust’s public website received a record high 335,000 visits during the year
  • Registered users of our secure Online Services site topped 27,850, with 5,592 individuals signing up in 2010
  • OPTrust staff answered more than 53,500 telephone calls with an improved average response time of just 10 seconds

Delivering a secure retirement income to our more than 83,000 members and pensioners is the focus of OPTrust’s pension promise. Equally important is providing our membership with high quality service and communications to help them understand the value of their OPTrust pension and make informed decisions about their retirement options.

Member-focused initiatives

In 2010, the Plan excelled in a number of areas with member-focused initiatives.

At OPTrust we are committed to providing our members and retirees with service and communications tailored to their individual needs. As part of this commitment, we regularly seek the membership’s input to measure their satisfaction with our programs and initiatives, and identify areas where we can provide enhanced service.

Whether over the telephone, in person, online or through surveys and focus groups, we take a comprehensive approach to understanding how best to reach our audience with timely personalized information.

" When my position was converted from casual to full-time I decided to buy back my service. It’s been a great investment, and the bi-weekly payment option made it easy for me..."
Charlie More
OPTrust member
Liquor Control Board of Ontario (LCBO)
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Charlie More is a Store Manager at the LCBO in Copper Cliff. When Charlie became a full-time employee, he bought back 11 years of service as a casual staff member. That decision means he can retire this year after a 30-year career.
"When my position was converted from casual to full-time I decided to buy back my service. It’s been a great investment, and the bi-weekly payment option made it easy for me. I always tell my coworkers about the benefits of buying back service. It can make a big difference at retirement. I really enjoy serving people who come into the store, but I’m looking forward to more time with family and friends and more hunting and fishing."
Charlie More, OPTrust member
Liquor Control Board of Ontario (LCBO)
+ More Personal Perspectives
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Charlie More is a Store Manager at the LCBO in Copper Cliff. When Charlie became a full-time employee, he bought back 11 years of service as a casual staff member. That decision means he can retire this year after a 30-year career.
"When my position was converted from casual to full-time I decided to buy back my service. It’s been a great investment, and the bi-weekly payment option made it easy for me. I always tell my coworkers about the benefits of buying back service. It can make a big difference at retirement. I really enjoy serving people who come into the store, but I’m looking forward to more time with family and friends and more hunting and fishing."
Charlie More, OPTrust member
Liquor Control Board of Ontario (LCBO)