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OPTrust’s Member and Pensioner Services department is divided into four separate
functions:
- Member and Pensioner Services Teams
- Data Management Group
- Production Control and Quality Assurance
As an employer, your primary contacts (link on the right side of each
Employer Manual page) are our
Member and Pensioner Services Teams and our Data Management Group.
Our Member and Pensioner Services staff is responsible for:
- Inquiries regarding specific entitlement to a pension benefit (including an
application for a benefit)
- Member inquiries
- Issues regarding Plan administration and Plan policy
- Assisting employers
As part of our client-focused service model, OPTrust managers and benefits
specialists with each Member and Pensioner Services Team have been assigned as
primary contacts for employer representatives with specific ministries or
agencies. If the manager or benefits specialist assigned to your organization is
not available, please contact another manager or benefits specialist.
The Data Management Group is responsible for maintaining the integrity of all
member pension related data. This includes responsibility for:
- Data interface with CORPAY:
-
Biweekly contribution upload
-
Biweekly data upload
-
Buyback contribution deductions (OPS)
- Data transfers from non-CORPAY employers
- Data issues involving:
-
Salary confirmation
-
Work record issues
-
Employee contributions
-
Pension adjustment confirmations
Revised April 12, 2007
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