Account Management

posting date Revised: April 2019 print page Print this page Email link to page Email the link

OPTrust Secure Portal user accounts can be created and managed by OPTrust or the Employer Administrator. 

icon Important! If an employer user is changing roles, changing employers or terminating his or her position, the Employer Administrator should make this change immediately. Alternatively, OPTrust can be notified and make the change.

Types of Accounts

There are three external user roles available for users of the OPTrust Secure Portal:

  1. The Communications role allows the user to send and receive secure messages.
  2. The File Upload role allows the user to send and receive secure messages as well as upload files.
  3. The Administrator role allows the user to send and receive data files and secure messages, as well as set up new users and change user roles for individuals within their specified organization.

Passwords must adhere to specific complexity requirements; they must be a minimum of 8 characters, include at least one lower case letter, one upper case letter and a symbol (!@#$%^&).