Jesusa was appointed to the Executive Team in 2023 to lead the organization’s Member Experience and Pension Operations function serving over 106,000 members.
Jesusa joined the organization over 25 years ago and has held progressively senior client-service roles throughout her career, most recently as Vice President, Member Experience and Pension Operations. She leads a team of 70 employees who work to ensure OPTrust’s members receive the pension benefits they have earned with outstanding service. She is a seasoned pension operations professional with deep expertise in customer service, coaching and mentoring, business transformation and risk management.
Jesusa holds a BA and an LLM from University of Toronto and a certificate in pension law from Osgoode Law School.